Our Wedding Dress Cleaning and Preservation Process

1. Custom Treatment For Every Wedding Dress Cleaning and Preservation

Your wedding gown will be carefully inspected and an individualized treatment plan will be determined based on your wedding gown fabric, trims and style. Our goal is to return your gown to perfect condition. Our wedding gown care experts will determine the best method of cleaning for your gown to protect it from damage while still getting the stains out.

2. Wedding Dress Cleaning

We give your wedding dress TLC (tender loving care.) Unlike wholesale dry-cleaners and many national companies who clean wedding gowns in large quantity (as many as 30 gowns at a time), each wedding gown we treat gets individual care. Most wedding dresses are hand cleaned while some are spot cleaned or dry-cleaned in virgin solvent. We often utilize more than one method of wedding gown cleaning (combining dry-cleaning with spot cleaning, for instance.) We are not satisfied until we are certain every stain that can be removed is removed.

3. Hand Pressed To Perfection

Next, our gown care experts will hand press your wedding gown. Many companies will lightly steam your dress, but we have found the hand pressing does a much better job. Beads and sequins are very safe with our careful pressing.

4. Your Dress Can Be Repaired

It happens, a snag, a loose button, or worse! Your beautiful wedding dress can sustain some damage on your wedding day. Don’t worry, our expert seamstresses can repair your wedding gown before it is preserved. Heritage Couture™ packages include up to 2 hours of repairs. Repairs are also available for for Heritage Select™ orders for an additional charge.

5. Museum Quality Wedding Dress Preservation

We will preserve your wedding gown to Museum quality standards. Choose between Museum Method™ or Heritage Box™ wedding gown preservation. Both methods utilize the finest, acid-free and lignin free materials. If you do your research, you may find that many wedding gown preservation boxes used by your local dry cleaners are not acid-free, and many that are acid-free are not lignin free. This will damage your wedding gown, as lignin will break down over time, and then the acid-free box is no longer acid-free. So we insist on all of our preservation materials being both acid-free and lignin free.

6. Safe Secure Shipping

We utilize Signature Delivery for all wedding dress cleaning and preservation shipments. We sign for it when it arrives here and it must be signed for when returned to you. Your treasured wedding gown is never left on a door step. You will receive an email with a FedEX tracking number and estimated delivery date when your wedding gown ships.

7. Wedding Dress Preservation Warranty

You will enjoy peace of mind knowing that we stand behind our preservation processes. Our Heritage Select™ preservation offers a 30 year warranty against yellowing. Heritage Couture™ preservation offers a lifetime warranty against yellowing, oxidized spots, etc. We also offer a 30 day satisfaction guaranty as well. If you are not satisfied with our service, you may return your wedding gown to us to be serviced again. We want every customer to be a happy customer.

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